ProDentim Australia: Where to Buy, Chemist Warehouse and Shipping Explained

Australians cannot buy ProDentim at Chemist Warehouse or any local pharmacy. It ships from the United States for a flat fee. Here is what that means in practice.

Is ProDentim available at Chemist Warehouse?

No. "ProDentim Australia Chemist Warehouse" is one of the most common searches about this product, and the answer is straightforward: Chemist Warehouse does not stock it, in store or online. The same goes for Priceline Pharmacy, TerryWhite Chemmart, Blooms, Amcal, Coles and Woolworths.

The reason is the brand's sales model. ProDentim is sold only through its own website and is not supplied to retailers anywhere in the world. If you see it on an Australian marketplace or classifieds site, it is being resold by an individual or importer, without the manufacturer's guarantee.

How Australians can buy ProDentim

1. Go to the official website and select a bundle.
2. On the ClickBank order form, choose Australia as the shipping country.
3. Check the total, which will be in US dollars and include the $15.95 shipping fee.
4. Pay by card or PayPal, and keep the confirmation email.
5. Watch for the tracking email, usually within 60 hours.

Your statement will show CLKBANK*PRODENTIM.

Cost for Australian buyers

Convert at the day's exchange rate, and allow for a possible international transaction fee from your bank. Because shipping is a flat fee, it weighs more heavily on the two-bottle bundle than on the larger ones.

Customs, GST and the TGA

Regulatory status. In Australia, supplements are regulated as complementary medicines by the Therapeutic Goods Administration (TGA). Products supplied in Australia are entered on the Australian Register of Therapeutic Goods and carry an AUST L or AUST R number. ProDentim, being a US product sold from overseas, does not have one.

Personal importation. The TGA's personal importation scheme generally lets individuals import unapproved therapeutic goods for their own use or for immediate family, provided the quantity does not exceed three months' supply at a time and other conditions are met. Under that rule, the three-bottle bundle fits and the six-bottle bundle may not. Check the TGA's current guidance before ordering a larger quantity.

GST and duty. GST of 10% applies to most imported goods. For low-value consignments it is normally collected by the overseas seller at the point of sale if they are registered to do so; otherwise a parcel under the AUD 1,000 threshold generally arrives without a border charge. Rules change, so treat this as a guide.

Biosecurity. Commercially packaged supplements for personal use are normally admitted, but parcels can be inspected and delayed.

Delivery to Australia

The official estimate is 10 to 15 working days. Parcels typically travel by international post and are delivered by Australia Post. Delivery to regional areas, Western Australia and the Northern Territory can take a few days longer. If tracking has not moved for more than two weeks, contact support with your order number.

Refunds from Australia

The 60-day guarantee applies to Australian orders, and the shipping policy says the period runs from delivery. To claim, you must email support and post all bottles back to Tallmadge, Ohio at your own expense. Tracked international postage from Australia is costly, so for the two-bottle bundle the return may not be worthwhile. Consider that before choosing a bundle size.

Australian alternatives you can buy locally

If you would like to try an oral probiotic without importing, Australian pharmacies stock TGA-listed probiotic lozenges and chewables, some designed for oral and throat health. Look for an AUST L number, named strains and a CFU count on the label. These are different products from ProDentim. For a comparison of approaches, see ProDentim alternatives.

Frequently asked questions